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Delivery & Access

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Everything we sell is digital, so nothing travels by mail and there are no shipping costs. Here is how each product reaches you after payment, where to find it later, and what to do if something doesn’t arrive.

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1. After you pay

  • Right after payment, we email your order confirmation and receipt to the address you use at checkout.
  • Everything you buy is also kept in your account. If you checked out as a guest, create an account with the same email address and your purchases will be there.
  • We don’t sell physical products, so we never ask for a shipping address. Digital products reach you wherever you are; live classes and sessions are scheduled in Pacific Time.

2. Masterclasses

  • Right after payment, we email you an access link to the learning platform. The link is also in your account.
  • Lessons play on a computer, tablet or phone. Your access link stays in your account.

3. Live classes

  • We confirm your seat by email right after payment. The dates and times of every session, in Pacific Time, are also in your account.
  • We email the Zoom link 24 hours before each session.
  • Every session is recorded and shared with the class. Recordings stay available for at least 12 months after the last session of your edition.

4. One-to-one sessions

  • Right after payment, we email you a link to book your sessions on your mentor’s calendar. The link is also in your account.
  • Sessions take place by private video call and are valid for 6 months from the purchase date. You can reschedule at no cost with at least 24 hours’ notice.

5. Ebooks

  • Right after payment, your ebook is in your account as a PDF, ready to download.
  • Read the files on a tablet or computer and print the pages you need for your own use. You can download them again from your account whenever you need to.
  • Welcome call: where an ebook includes a video call with our team, book it from your account at a time that suits you; you can reschedule at no cost with at least 24 hours’ notice.
  • The license for ebook files is in our Terms of Service.

6. If something doesn’t arrive or doesn’t work

  • Check your spam and promotions folders, and make sure you’re looking in the inbox you used at checkout.
  • Still nothing, or a link or download that doesn’t work? Email contact@greenstore-us.com from that address and we’ll send it again or fix it. If we can’t, we’ll refund you, as described in our Refund Policy.

7. Questions

Email contact@greenstore-us.com or call +1 614-729-8328. We reply within 2 business days.